This Privacy Policy applies to all AI intelligent customer service services provided by tippnerthinkbotics.uk (hereinafter referred to as “the Company”) and its related websites, platforms and systems. We value user privacy and are committed to protecting all information you provide when using our services.

1. Information we collect
   When you visit our website, use our AI customer service services or communicate with us, we may collect the following information:
   Basic information: name, company, position, contact information
   Account data: registration information, login records, authentication information
   Customer interaction data: conversation content between users and AI customer service system (for model training and service optimization)
   Technical information: IP address, device type, browser, operating system, access time, etc.
   Business data: business data, knowledge base, customer work order content uploaded to the system by corporate customers (strictly confidential)
2. Purpose of information use
   We only use the collected information for the following legal and reasonable purposes:
   Provide and maintain intelligent customer service services
   Optimize user experience and service quality
   Respond to technical support requests
   Train and optimize AI dialogue models (anonymized)
   Comply with laws, regulations, law enforcement requirements or contractual obligations
   Send service updates, operation notifications or optional marketing information to customers
3. Data protection and storage
   We take multiple security measures to protect your data, including but not limited to:
   Data transmission encryption (such as HTTPS, TLS)
   Authentication and permission control mechanism
   Regular security audit and monitoring
   Data backup and disaster recovery system
   Customer data and AI training data are stored separately (support private deployment according to customer needs)
4. Data sharing and disclosure
   We will not sell your personal information. We only share information in the following circumstances:
   With trusted third-party partners who provide us with technical support, hosting services, and data analysis
   Comply with legal obligations, judicial procedures or lawful requests from law enforcement agencies
   In commercial transactions such as company asset transfers, mergers and acquisitions, and financing, provided that the recipient continues to be bound by this policy
5. Cookies and tracking technologies
   We use cookies and similar technologies to analyze website access behavior and improve service experience. You can set or disable cookies in your browser, and some functions may be affected.
6. User Rights
   Under applicable privacy regulations (e.g., CCPA, GDPR), you have the right to:
   Request access to your personal information we collect
   Request correction, deletion, or restriction of processing of your information
   Refuse to receive marketing communications from us
   Exercise your “opt-out” right, if applicable
   You may submit privacy-related requests at any time through the “Contact Us” page.
7. Third-party links
   This website may contain links to third-party platforms. We are not responsible for third-party privacy policies, so please read their terms carefully before visiting.
8. Child Information Protection
   Our services are not intended for children under the age of 13, and we will not knowingly collect their information. If you believe that we have mistakenly collected data from a child, please contact us immediately to delete it.
9. Policy Updates
   We may update this Privacy Policy from time to time. The changed version will be posted on this page with the latest effective date. If there are major changes, we will notify you through website announcements or emails.
10. Contact Us
    If you have any questions, complaints or privacy requests regarding this Privacy Policy, please contact:
    Company: Tippner ThinkBotics inc
    Email: [email protected]